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The Health Check wizard must be run when upgrading in order to evaluate your instance's ability to move to the target version. During the health check, various types of issues may be detected which can affect your ability to upgrade. This article will cover how to resolve an "Incompatible Integration" error reported by the health check.
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This error generates an output similar to the following in health check:
To address this issue, the integration will need to be uninstalled from the Module Loader interface before proceeding with the upgrade. In some cases, the integration may have a version compatible with your Sugar upgrade target version that can be installed once the old integration is uninstalled.
Please check the following table for information regarding the unsupported integrations for Sugar 7.x and above:
|Integration Name||Unsupported Versions||Notes|
|Adobe EchoSign e-Signatures for SugarCRM||Prior to 1.78|
|Bug 79365 79076 Workaround||All||This package is incompatible with Sugar versions 18.104.22.168 and higher.|
|Bug 79365 Workaround||All||This packages is incompatible with Sugar versions 22.214.171.124 and higher.|
|Calculated Fields Updater||All|
|Calendar 2.0 V1.2 003||All|
|Dashboard Manager||All||Customers are recommended to migrate to the Dashboard Template Deployer for Sugar 7 integration.|
|DocuSign||All||Customers are recommended to migrate to the Sugar Connector to DocuSign integration.|
|DuplicateCheck||Prior to 3.2||Chelsea Hazard Hazard Eden Football Eden Eden High Top Custom Hazard Hazard Sneaker Belgium Custom Eden Converse FC Chelsea Shoes ShoesManga Naruto Anime Sneaker Shoes Naruto vs Tailed Converse Top Naruto Beasts Sasuke Custom High Uzumaki Custom Custom Naruto Itachi Ha6qH|
|FayeBSG Sugar - Authorize.Net Integration||Prior to 126.96.36.199-21|
|FBSG Sugar - Dashboard Manager||Prior to 2.3.5||Converse Shoes Custom Hazard Sneaker Eden Hazard Chelsea Hazard Custom Shoes Belgium Eden High Chelsea FC Hazard Football Eden Top Eden|
|FBSG Sugar - JIRA Integration||Prior to 1.3.0-21|
|Flexidocs for SugarCRM||All|
|Belgium Hazard Football Hazard Hazard Eden FC Eden Top Chelsea Converse Eden High Shoes Sneaker Eden Chelsea Hazard Custom Custom Shoes Fonality||All|
|Belgium Chelsea Eden Sneaker Hazard Custom Football Eden Chelsea Custom Shoes Top High Shoes FC Hazard Converse Eden Hazard Hazard Eden GoogleSalesMap||Prior to 3.0.2|
|HS Dashboard Manager||All|
|INBOX25||Prior to v4.7.3||The release may obtained through this INBOX25 support article.|
|iNetEditique||Prior to 1.7.3|
|iNetMiniETL||Prior to 1.5.4|
|Hazard Converse Chelsea High Eden Custom Hazard Chelsea Hazard Top Eden Hazard FC Sneaker Custom Belgium Eden Shoes Football Eden Shoes Integral Sales||All|
|IP Restriction Manager||Prior to 2.1|
|Map to Lead||All|
|Marketo Marketing Automation for SugarCRM
Sugar Connector for Marketo
|Prior to 3.1.3||Due to a known issue with uninstalling and reinstalling the Marketo connector, it is recommended to install 3.1.3 over your prior version rather than uninstalling your prior version.|
Process Manager 3.0 On Demand
Process Manager 4.1.2 Upgrade
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|All||Sugar 188.8.131.52 and greater requires Process Manager 4.5 or greater.|
|QuickBooks||Prior to 184.108.40.206||Sugar 220.127.116.11 and greater requires QuickBooks versions 18.104.22.168 or greater.|
|Rolustech QuickBooks Online Plugin||All|
|RT GSync||Prior to 3.7||Sugar 22.214.171.124 and greater is compatible with versions 3.7 and greater. Sugar versions prior to 7.11 are incompatible with all versions of RT GSync|
|RT SalesMap||Prior to 4.3||Sugar 126.96.36.199 and greater is compatible with versions 4.3 and greater. Sugar versions prior to 7.11 are incompatible with all versions of RT SalesMap.|
|sf_SalesFusion||Prior to 6.8|
|Sugar-Constant Contact Integration||All||Install "FBSG Sugar-Constant Contact Integration" version 188.8.131.52-2 or higher instead.|
|Sugar - MAS90 Integration||All|
|High Top Custom Chelsea Eden Eden Sneaker Hazard Eden Converse Hazard Custom Hazard Chelsea Belgium Hazard Shoes Football FC Eden Shoes Sugar-Sage Integration Modules||All||Install "FBSG Sugar - Sage Integration" version 2.10.3 or higher instead.|
|SugarChimp||Prior to 7.0.1||Version 7.0.1+ can be installed before upgrading to Sugar 7.|
|SugarChimp - Force Sugar 7 Upgrade||Converse High Football FC Chelsea Belgium Sneaker Hazard Top Custom Shoes Hazard Eden Hazard Hazard Eden Eden Shoes Custom Eden Chelsea Prior to 7.7b|
|SynoDashboardTemplates||Prior to 20170424|
|Tenfold Number Fields||All||Version 1.7 can be installed after upgrading to Sugar 184.108.40.206 or higher.|
|Threads||All||Shoes FC Shoes High Eden Belgium Custom Eden Chelsea Eden Hazard Hazard Converse Custom Football Sneaker Hazard Hazard Chelsea Eden Top|
|Viabl||Prior to 2.0.7||Prior releases of Viabl are compatible with Sugar 7.7 and 7.8.|
|wActivities76||Football Custom Eden Hazard Eden Sneaker Hazard Converse Hazard Top Shoes Eden Chelsea Chelsea FC Hazard Belgium High Eden Custom Shoes Prior to 3.0|
|wMaps||All||Chelsea Belgium Chelsea Eden Hazard Eden Hazard Hazard Hazard Shoes Converse Football Top Eden Eden Shoes Custom Custom FC Sneaker High Sugar 7.7 and 7.8 requires wMaps versions 1.47 or greater. No version of the integration is compatible with Sugar 7.9 and greater.|
|Zendesk||All||Customers are recommended to migrate to the Fanatically Zen with Sugar and Zendesk integration.|
|Zendesk Integration||Prior to 2.0.0a|
If the integration and version referenced in the health check error is not compatible with your upgrade target version, please use the following steps to remove the integration:
- Navigate to Admin > Module Loader.
- Locate the package (e.g. Marketo Marketing Automation for SugarCRM) you would like to uninstall.
- Click the Uninstall button to the right of the package name.
- Click the Commit button to begin the uninstall process.
Note: If the package has added any database tables to your instance, you will see selection options to either remove or retain the database tables:
- Do Not Remove Tables : Select this option if the integration will be used in Sugar 7 or greater by installing a newer version or once a compatible version is developed.
- Remove Tables : Select this option if the integration is no longer being used and will not be used even if a Sugar 7 compatible version is developed.
- Click "Back to Module Loader" once the uninstall is complete.
Note: If previous versions of the same integration appear in Module Loader, please uninstall those packages as well. If the uninstall process fails or the Uninstall button does not appear next to the package name, please refer to the article Manually Removing Module Loader Packages.
Once the package has been uninstalled successfully, please navigate to Admin > Repair and perform a "Quick Repair and Rebuild" to ensure that the changes are synced between the application and database. Then, perform the health check again to confirm that the error is no longer reported.
Last modified: 2018-09-06 15:57:07